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UC SHIP General Information, News & Updates

Important Notice Regarding COVID-19 (Vaccinations, Testing, Treatment ) and UC SHIP

Students enrolled in UC SHIP must obtain a referral from SHC's Insurance Services Department in order for the COVID-19 vaccine provider to be reimbursed for the fees it charges to administer the vaccine. There is no charge for the actual vaccines. However, providers may bill insurance plans for their fees to administer the vaccines. Providers are not allowed to bill students directly for the vaccine or for their vaccine administration fees. To request a referral prior to being vaccinated or to request a retroactive referral after being vaccinated, please email: shc-insurance@uci.edu or call 949-824-2388. 

The UC SHIP waiver of co-pays and/or coinsurance for medically necessary testing and/or treatment related to COVID-19 has been extended through plan year 2021-22. Cost sharing includes, but is not limited to, copays, deductibles or coinsurance. Medically necessary screening, testing and treatment for COVID-19 may include hospital services (including emergency department), urgent care visits, provider office visits, telehealth encounters (e.g., LiveHealth Online) and clinical labs where the purpose of the visit is to be screened, tested and/or treated for COVID-19. 

For additional information regarding the type of scenarios for which testing may or may not be deemed to be medically necessary, please visit UC SHIP and COVID-19: A Guide for Students and Parents. Students will be financially responsible for any COVID-19 related services that are deemed to be NOT medically necessary.

 

A Note About the Confidentiality of Your Health Information

Please visit Confidentiality of Your Health Information to better understand your right to privacy. Your right to privacy includes your right under California state law to have information from an insurance plan related to medical and mental health services that you've received delivered to you directly. 

IMPORTANT NOTICE REGARDING UC SHIP and UPDATING YOUR IRS INFORMATION: In accordance with the Affordable Care Act, UC SHIP’s enrollment vendor, Academic Health Plans (AHP), may contact you via email to obtain important information that is not on file with the University Registrar. You may also contact AHP at 1-855-427-3206 between the hours of 6:00 AM and 4:00 PM PST or via email ucship@ahpservice.com to provide the requested information.

UC Statement of Privacy Practices - General Data Protection Regulation (GDPR) - UC SHIP

The General Data Protection Regulation ("GDPR") standardizes data protection law across all 28 European Union (EU) countries and imposes strict new rules on controlling and processing personally identifiable information (PII). It also extends the protection of personal data and data protection rights by giving control back to EU residents. GDPR replaces the 1995 EU Data Protection Directive, and goes into force on May 25, 2018. It also supersedes the 1998 UK Data Protection Act. The University of California, as part of its ongoing commitment to protecting your privacy, has published a document (see below) that provides relevant information to registered students who are located in the European Economic Area ("EEA") regarding how the University of California Student Health Insurance Plan ("UC SHIP") collects and processes the information that you share. 

https://eugdpr.org/the-regulation/ 

Anthem Blue Cross After-Hours Nurse Advice Line

With the exception of the special COVID-19 inquiries indicated below, students are encouraged to utilize Anthem's 24/7 Nurse Advice Line. This is a great source of reliable and caring health information, education and support if quick, sound medical advice is necessary when the UCI Student Health Center is closed.

YOU SHOULD NOT CONTACT THE ANTHEM NURSE ADVICE LINE IF ONE OF THE FOLLOWING SITUATIONS APPLIES TO YOU:

  • YOU ARE A STUDENT LIVING ON CAMPUS IN ISOLATION OR QUARANTINE DUE TO COVID-19;
  • YOU ARE A STUDENT LIVING ON CAMPUS AND YOU ARE SYMPTOMATIC;
  • YOU ARE A STUDENT LIVING ON CAMPUS WHO HAS BEEN EXPOSED TO SOMEONE WHO HAS RECENTLY TESTED POSITIVE;
  • YOU LIVE ON OR NEAR CAMPUS AND YOU RECEIVE THE "DAILY SYMPTOM SCREENER" AND YOU RESPONDED "YES" TO ONE OF THE SCREENING QUESTIONS.

IN THESE SITUATIONS, PLEASE CALL SHC'S AFTER-HOURS CALL CENTER AT 949-824-3870 FOR INSTRUCTIONS. YOU WILL RECEIVE A CALL-BACK FROM A MEMBER OF SHC'S CLINICAL TEAM

(877) 351-3457 (FOR BOTH GSHIP – GRADUATE STUDENTS and USHIP - UNDERGRADUATE STUDENTS)