IMPORTANT NOTICE: Updated 4-24-2020:
The Student Health Center will not charge copays or coinsurance for either in-office or telehealth visits and related diagnostic services to any student enrolled in UC SHIP for any medical or mental health services related to COVID-19. This "no copay" policy applies to services rendered by UCI Student Health Center only. For students not enrolled in UC SHIP, you will be charged our usual fees and these fees will be transferred to your campus billing account. However, you should be able to receive reimbursement from your health insurance plan unless it is a HMO-type plan (e.g., Kaiser, Sutter Health, Cal-Optima, other statewide/county Medi-Cal HMO plans, etc...).
The current fees for some of the more common services provided at SHC can be found here >>> Fees for Common Services.
The Fees for Common Services document includes fees for common medical services, mental health services, vaccines, lab tests, X-rays, and other services. In addition, this document includes pricing related to over-the counter products that are currently available at the SHC Pharmacy.
These fees are reviewed annually at the start of the Fall term and are subject to change without notice. Additional fees for services such as treatment supplies and medications that are related to your visit may apply
Preventive Care Services - No Copayment or Coinsurance Payment Required (UC SHIP Enrolled Students)
If you are enrolled in UC SHIP, there are many preventive care services for which you have no copayment and/or no coinsurance payment responsibility. Please refer to the document below for a current list of services that are considered preventive care and, therefore, are not subject to a copayment and/or coinsurance payment.
If you are NOT enrolled in UC SHIP, then you are responsible for payment of the entire fee related to any service rendered at SHC. However, you may seek reimbursement from your health insurance carrier. Please note that managed care/HMO insurance plans (e.g., Kaiser, Medi-Cal/Cal-Optima, Sutter Health, Blue Shield HMO, other HMO's) will likely NOT reimburse you for non-urgent, routine and/or preventive care services.
Payment for Services
If you are a registered UC Irvine student, no payment is necessary at the time you are seen. Your student account will be billed. There is no processing fee for charges that are transferred to your campus student billing account. Visit Zot Account Online.
- SHIP students: Your Zot Account will be charged for any office visit copays and/or coinsurance for which you are responsible after the insurance carrier pays its portion to SHC. This process may take up to 2-3 weeks following your date of service.
- Non-SHIP students: • Non-SHIP registered students are considered “Fee-for-Service”. Your Zot Account will be charged immediately for any charges that you incur related to your visit. SHC does not bill any insurance carrier other than SHIP. You may obtain an itemized billing statement online through the Student Health Patient Portal and submit a claim to your insurance carrier for potential reimbursement. Please contact your health insurance carrier as SHC cannot estimate the amount of reimbursement, if any, that your carrier will provide to you.
- Non-Registered Students: Non-registered students (e.g., Extension students) do not have a campus billing account. Therefore, payment for services rendered are due at time of service and are paid at the SHC cashier window in the lobby immediately following your visit. Payment can be made by cash, check or credit card (Visa/Mastercard/Discover/AMEX).
- Faculty/Staff: Payment for services rendered are due at time of service and are paid at the SHC cashier window in the lobby. Payment can be made by cash, check or credit card (Visa/Mastercard/Discover/AMEX). SHC does not bill 3rd party insurance plans for medical services with the exception of Pharmacy prescriptions.
Fees for Missed or Canceled Appointments
In order to mitigate the problems created when many appointments go unused if students fail to come to their medical and mental health appointments, a fee is charged for missed appointments or appointments canceled with less than twenty-four (24) hours notice. In addition to the fee for a missed or canceled appointment, students will also be charged the cost associated with any special drug or other perishable medical supply item that was scheduled to be used during their appointment but cannot be returned to inventory.
Fees for missed or canceled appointments are included here >>> Fees for Common Services. Students have the right to appeal these fees and should contact the SHC Billing Department at 949-824-7084 or by email at firstname.lastname@example.org for information and instructions regarding the appeal process.