UCI Student Health Center has partnered with UC SHIP, Anthem and LiveHealth Online (LHO) for online video conferencing appointments (telemedicine) with a physician when the UCI Student Health Center is closed or when you’re simply away from campus. LHO is available to all UCI registered students.
Your UC SHIP plan makes seeing a doctor easy when the Student Health Center is not available to you (e.g., when SHC is closed; when you’re away from campus, or if you need to speak with a doctor regarding an urgent condition and your schedule prevents you from scheduling an in-person appointment).
One of the primary reasons for offering LHO is to reduce unnecessary hospital emergency department and/or urgent care facility visits for certain conditions. With LHO, you have the ability to consult with board-certified medical professionals for things like the flu, common colds, and more, available through your phone, tablet or computer with internet access. LHO is not intended to become a substitute for ongoing primary care and/or behavioral health care provided by clinicians at the Student Health Center. Reminder: For students covered by UC SHIP, SHC is your designated primary care provider.
Hours
- LiveHealth Online is available 24/7 including weekends and University holidays.
- The co-pay for students with UC SHIP:
- $10.00 for both primary care and behavioral health care sessions.
- The cost for students who have waived UC SHIP: ("Non-SHIP" students should consult with their insurance carrier to determine if these services are a covered benefit under their plan and if the fees are reimbursable to the student.)
- $49.00 per visit/session for medical services. (Anthem has advised SHC that this fee has not changed since 2013 and will increase to $59.00 effective 1-1-2020.)
- $80.00 per visit/session for behavioral health services with a licensed clinical social worker.
- $95.00 per visit/session for behavioral health services with a psychologist.
- $175.00/$75.00 per visit/session for behavioral health services with a psychiatrist (initial consult/follow-up session respectively).
How to Access LiveHealth Online
Accessing LiveHealth Online is simple and easy:
- Either go to LiveHealth Online or download the mobile app through Google Play or the App Store
- Register using your UC SHIP Anthem ID number. If you waived UC SHIP, then simply register without selecting an insurance plan.
- For the question: "Do you have health insurance?" Select "Yes."
- From the Health Plan drop-down, select "Anthem Blue Cross (CA)" only if you are covered by UC SHIP.
- Enter your Subscriber ID.
- Your Subscriber ID is found on your UC SHIP insurance card -- you can access this using the StudentHealth mobile app. Your subscriber ID will begin with the characters XDP.
- For the question: "Are you the primary subscriber?" Select "Yes."
- Click "Finish" and you will be directed to the UCI Student Health Center page for accessing LiveHealth Online sessions.
- Access a doctor visit online.
- Lastly, for the most effective coordination of your care, please select the option at the end of the LHO visit/session to send post-visit records to the UCI Student Health Center Health Information Department by fax: 949-824-3033 or email: shc-medical-records@uci.edu .